Shipping policy

Returns/Exchanges:

Unfortunately, we are unable to accept returns due to the nature of the item, but if you have a problem with your order (size fit, color), please don't hesitate to contact us. 


•The item must be returned back to us unused and in the same condition, it was received. The item(s) must be returned back to us unused and in the same condition, it was received. Items must be returned to us within 14 days of purchase.


•Please note that customers are responsible for shipping costs of exchange items. In some cases, we will send a shipping label and you will be refunded less the shipping cost.

 


*Our shop is not responsible for damage, lost or stolen packages. Once we hand packages over to the USPS it is out of our control and we cannot be held liable. Please ensure the address is correct upon checkout. Please contact me as soon as possible if you wish to change your address.

Unfortunately, if the item/s are already shipped I will not be able to change the address. 

 

 

Apparel Exchange Policy:

Your 100% satisfaction is important for us. We offer a 15-day Exchange Policy on apparel only:

  • To be eligible for an exchange, goods must be unused, undamaged 
  • For exchanges, please email info@kayjaycreationz.com with the subject ‘Exchange’ and include your order number, name and the reason for the exchange.
  • recommended to get proof of postage when shipping goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of exchange items.
  • When item is received and inspected, customer receives a confirmation email, notifying about the status of the exchange.
  • Seller will provide the customer with instructions where to send returned goods.  
    • Customers are strongly recommended to get proof of postage when shipping goods to avoid "lost packages" situations.
    • Please note that customers are responsible for shipping costs of exchange items.
    • When item is received and inspected, customer receives a confirmation email, notifying about the status of the 

 



Order Delivery time:

All orders are shipped PRIORITY/FIRST CLASS
& Delivered 5-7 business days from the day you place the order

 

We will email you tracking info as soon as the order is shipped.